North America > Community > Free Events
Location: Online, Canada
Scheduled On : Tuesday, March 11, 2014 at 13:00 Hrs
Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned email, unfulfilled promises, late arrivals at meetings, distracted listening all hurt workplace productivity and make work an awful place to be.
In this program, Judi teaches your employees and managers the top ten guidelines for workplace civility. They learn how to evaluate their words and actions using a variety of time-tested verbal and nonverbal communication tools. The program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Judi applies the principles of civility in all the activities on the job: interaction in meetings, in the lunchroom, at the copier, on the telephone, at our desks, everywhere employees come in contact with one another. The results are a safer, more productive workplace.
This is a must-attend webinar to learn and develop a civility plan based on communication skills and practices that can be implemented in the workplace without introducing subjective judgments.
Areas Covered in the Session :
Look at civility as a communication skill that can be taught
Find the common elements that universally distinguish civility from incivility
Define 10 Civility Skills & how to apply them in the workplace
Pinpoint the role of managers in creating & sustaining civility in the workplace
Understand the cost of incivility in terms of lost productivity and staff attrition
Learn how technology has impacted civility
Diagnose how & why civility breaks down
Choose the most respectful communication practices
Understand the negative consequences of gossip & develop ways to eliminate it
Develop a positive communication climate to enhance productivity
Use appropriate email, telephone, shared space and meeting etiquette
Who Will Benefit:
Human Resource Professionals
Customer Service Professionals
POST ID: 5315